Van Build Tracker (“we,” “us,” or “our”) operates vanbuildtracker.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or purchasing our products, you agree to the practices described here.

1. Information We Collect

Information you provide directly:

  • Your email address, when you purchase the Van Build Tracker spreadsheet, sign up for our free checklist, or contact us.
  • Answers to the builder questionnaire (van model, budget range, power needs) used to generate your custom spreadsheet.
  • Any information you send us directly, such as through our contact email.

Information collected automatically:

  • Standard technical data (IP address, browser type, device type, pages visited, referring site) collected through normal web server logs and any analytics tools we use.
  • Cookies or similar technologies used for basic site functionality and, if enabled, analytics.

Information from payment processing:

  • We use PayPal to process payments. We do not directly collect or store your full payment card details — PayPal handles this in accordance with its own privacy policy. We receive confirmation of payment and a transaction identifier, which we use to verify your purchase and deliver your spreadsheet.

2. How We Use Your Information

  • To generate and deliver your custom spreadsheet after a verified purchase.
  • To send transactional emails (download links, purchase confirmations, customer support responses).
  • To send the free checklist or occasional guides if you opt in, and to send marketing emails about our products if you’ve opted in to receive them — you can unsubscribe at any time.
  • To improve the Site, troubleshoot issues, and understand aggregate usage patterns.
  • To detect and prevent fraud or abuse of our payment and download systems.

3. Third-Party Services We Use

We rely on the following third-party services to operate the Site and deliver our product. Each has its own privacy policy governing how it handles data:

  • PayPal — payment processing.
  • Vercel — website hosting and infrastructure.
  • Upstash — temporary storage used to link your purchase to your spreadsheet download.
  • Resend — transactional email delivery (download links, receipts).
  • AI providers (such as OpenAI, Mistral, or Google) — used to help generate personalized content within your spreadsheet based on the answers you provide in the builder questionnaire. We share only the information necessary (van model, budget range, power needs) to generate this content — never your email or payment details.

We do not sell your personal information to third parties.

4. Cookies

We use cookies or similar local storage technologies for essential site functionality (such as remembering your progress through the builder questionnaire) and, if enabled, basic analytics to understand how visitors use the Site. You can control or disable cookies through your browser settings, though some site features may not function properly without them.

5. Data Retention

We retain your email address and purchase records for as long as reasonably necessary to provide customer support, honor our refund guarantee period, and comply with applicable tax and accounting obligations. Spreadsheet download links are stored temporarily and are not intended for indefinite retention — please save your downloaded file to your own device or cloud storage.

6. Your Rights and Choices

  • You can request a copy of the personal information we hold about you.
  • You can request that we delete your personal information, subject to any legal or legitimate business reasons we may need to retain certain records (such as transaction records for tax purposes).
  • You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
  • Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR). Contact us to make a request.

7. Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Security

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security of information you provide to us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above when we do. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

Questions about this Privacy Policy or your data? Email us at support@vanbuildtracker.com.